Returns

Every piece is created with care, and chosen with intention.

Strawberry Studio pieces are created as one of one, or in very limited numbers. Once a piece has found its home, it may never be made again.

For this reason, we do not offer returns, exchanges or refunds for change of mind.

We take great care to represent each piece accurately through detailed photography, descriptions and measurements. Our product photography is not colour-enhanced or filtered; however, natural gemstones may appear slightly different depending on light and screen settings.

We encourage you to take your time when choosing your piece and to contact us before purchasing if there is anything you would like to know.

Faults & Issues

Every Strawberry Studio piece is carefully inspected before leaving the studio.
If you believe your jewellery has arrived damaged, has a manufacturing fault, or there is another issue with your order, please contact us as soon as possible at:

hello@strawberrystudio.com.au

Please include:

  • Your order number.
  • The piece concerned.
  • A brief description of the issue.
  • Clear photographs where relevant.

We will review the issue and work with you to determine the appropriate next step.
Where required under Australian Consumer Law, remedies may include repair, replacement or refund depending on the circumstances.

Normal wear, accidental damage, or damage resulting from use or care inconsistent with our Jewellery Care guidance is not considered a manufacturing fault.

Please refer to our Jewellery Care guide for information on caring for your piece.

Questions Before Purchasing

If you're unsure about a piece before purchasing, please reach out.
We'd much rather answer your questions and help you choose with confidence before a piece finds its home.

hello@strawberrystudio.com.au